SmartTAP is a secure and stable call recording solution that enables the recording of key business interactions within any organization.
SmartTAP – Recording Made Simple
SmartTAP is a Call Recording platform designed for the small to midsize businesses, but can scale to thousands of channels. With over 17 years of call recording expertise, SmartTAP delivers a high-quality, reliable, and cost-effective solution. It is easy to use and deploy.
The Business Need:
Not just a luxury any more, call recording is an important part of key business operations. Compliance regulations, dispute resolution, customer satisfaction and public safety are the main business drivers to record. “Who said what to whom and when” is only the beginning when determining liability and accountability.
SmartTAP is a fully IP-centric application that utilizes open standard protocols like SIP, HTTP, and SNMP as well as the latest design technologies. It can be used for recording not only Lync but also any other IP or TDM interface at the same time. SmartTAP deploys a trusted application connector on the front end in order to target only those calls required to be recorded. SmartTAP acquires the media without utilizing any Lync conferencing resources or port mirroring.
Built on proven technology and based on years of experience in developing and integrating call-recording solutions, SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. The solution can be easily configured using an intuitive web-based interface, which simplifies system deployments and reduces support requirements.
SmartTAP Lync advantages include:
- Microsoft Lync qualified solution.
- Recording of all Lync user types including Mobile, Remote & Federated.
- Recording of all Call scenarios including Hold, Transfer & Conference.
- Native support for the Microsoft wideband RTA codec.
- No impact on quality of conversation.
- Calls are encrypted for security purposes and the contents are easy to retrieve.
For more information, download these documents:
- Download “SmartTAP Recording for Mediant 1000 Gateway OSN” (992 KB)
- Download “SmartTAP Call Recording Officially Qualified for MicroSoft LYNC” (1.13 MB)
- Download “SmartTAP LYNC Solution Brief” (381 KB)
Du Pont Telecom is a distributor of AudioCodes products to the South African market.
AudioCodes: Partner Profile
AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops, and sells advanced voice over IP (VoIP) and converged VoIP and data-networking products and applications. AudioCodes products are deployed globally on broadband, mobile, enterprise and cable networks. The company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers, and Applications.