“Most businesses take their PBX for granted – when it works properly. It’s only when it doesn’t that one realises the critical role of this piece of equipment. Indeed, the cost to the business can be more punishing than the initial purchase price,” says Graeme Victor, Managing Director, Du Pont Telecoms.
Du Pont has taken over numerous PBX installations in the past few months after businesses called us in sheer frustration as their switchboards kept going down – and no-one else would or could fix the problem. Read on for more
The provisions of the Consumer Protection Act should be extended to provide small and medium businesses some defence against being ripped off by unscrupulous providers of goods and services. That’s the view of Graeme Victor, CEO of telecommunications solutions company Du Pont Telecom, who says it’s not unusual for SMEs to be fleeced by providers of essential business goods and services such as PBXs because they don’t know what they are being charged for.
Many businesses that have opted for hosted PBX solutions in an effort to reduce their telecommunications costs are experiencing some unexpected benefits which have little to do with reductions in capital and operational expenditure.
South African businesses are rapidly switching on to the benefits a hosted PBX (switchboard) environment, with several organisations having already adopted the new technology that takes VoIP (Voice over IP) to the next level.
That’s according to Graeme Victor, CEO of telecommunications solutions company Du Pont Telecom, which recently launched one of the country’s first hosted PBX solutions based on carrier-strength TELES Class 5 technology.
Today, says Graeme Victor, CEO of voice-based telecommunications solutions company Du Pont Telecoms, the implementation and management of everything a business needs for its telecommunications requirements is often more complex, and potentially more expensive, than meeting its IT (data) needs.
What switchboard (PBX) configuration is the most cost-effective and efficient for a large, multi-branch or multi-office organisation – a single, large, centralised PBX that leverages the business’s IP infrastructure and the declining cost of broadband connectivity; or smaller, stand-alone PBXs in each branch?
Widespread adoption of hosted PBX technology, a new relatively technology which offers businesses incredible productivity and cost-savings benefits, is under threat.
So says Graeme Victor, CEO of telecommunications solutions company Du Pont Telecom, which recently launched one of the country’s first hosted PBX solutions based on carrier-strength TELES Class 5 technology.